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Network Performance Promise

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Network Performance Promise

we'll give you credit if you're cut off

network performance promise overview

Orange are the only network to give you up to a minute of talk time back, in the unlikely event that you're cut off during a call. 

  • call the same number back within five minutes, and before calling anyone else, and we'll credit your account
  • redialled calls must last longer than three seconds for credit to be added
  • calls to fixed charge numbers, like Directory Enquiries, will be credited as a call at your standard rate
  • for Talkshare accounts the credit will be available for the rest of the group to use
  • calls lost by a third party don't qualify for credit

Our network promise doesn't apply to international calls, calls made whilst abroad, 0800 numbers, or calls made when using T-Mobile signal.p>


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