What would you do if your phone was lost, stolen, damaged or develops a fault? Get Orange Care and you won't have to worry. We aim to get a replacement phone in your hands within 24 hours of your claim being accepted (a £15 admin fee applies to all accepted claims). You'll also need to contact Orange immediately for all claims and the local police for loss, theft and malicious damage but in any event within 48 hours of discovery.

• insurance and warranty cover
• if your phone is lost or stolen a replacement will be sent by post
• if your phone is damaged or faulty a replacement will be sent by courier as we'll need to collect your damaged or faulty phone
• all replacements will be delivered directly to your specified address in the UK

pay monthly

Call 150 to get Orange Care, unless included in your service plan. Orange Care costs from £6 per phone, per month

Orange Care includes insurance and warranty, which are subject to terms, conditions and exclusions as stated in the Orange Care General Terms and Conditions. Please read these carefully.

pay as you go 

We are currently reviewing our Pay as You Go Insurance product therefore we currently unable to offer this service.

If you already have Pay as You Go Insurance don’t worry you are still covered until your policy expires.

We want our products to be as good as they can be and occasionally we need to review and redesign what we already have in place. We can then make improvements and make sure that the product will be the best it can be.

Watch this space for more information!