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Frequently Asked Questions

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I want to set up internet/email, but my phone is not listed. What settings do I need?
Why can't I send Photo Messages over a certain size?
Why can't I send/receive Photo messages to a certain Country?
What can I do if I can’t send a photo message?
Why can I receive but not send Photo Messages?
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I want to set up internet/email, but my phone is not listed. What settings do I need?

  • If your phone isn't listed, Orange will only be able to provide generic settings as follows. Please refer to your phone's user guide for more detailed instructions.
  • Internet & POP3 APN                          orangeinternet
    Primary DNS                                        leave blank
    Secondary DNS                                   leave blank
    Orange.net incoming (POP) server        pop.orange.net
    Orange.net outgoing (SMTP) server     smtp.orange.net
    Orange.net username                                                                        Login at www.orange.co.uk go into email & organise, click on “change your details

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